1. Information Collection

The following types of information may be collected:

• Information you provide directly: name, email address, phone number, billing details, or any other details submitted through registration, orders, or communication.
• Automatically collected information: IP address, browser type, operating system, device information, access frequency, and browsing activity.
• Cookies and tracking technologies: cookies may be used to improve your browsing experience, analyze usage, and deliver relevant advertisements.

2. Use of Information

• Process orders and provide requested services.
• Communicate regarding accounts, updates, or support.
• Deliver promotional content, subject to opt-out rights.
• Improve service quality and website functionality.
• Comply with legal or regulatory obligations.

3. Protection of Information

Reasonable technical and organizational measures are applied to safeguard personal information, including sensitive details such as billing and payment data. All transactions are processed securely.

4. Sharing of Information

Personal information is not sold, rented, or traded. Information may only be shared with trusted third-party service providers (such as payment processors or hosting partners) who are contractually bound to use it solely for providing their services.

5. SMS, Email, and Contact Information

• Email addresses and phone numbers submitted voluntarily may be used to send service-related updates or promotional content.
• You may opt out of promotional SMS or emails at any time by replying with “STOP” or “UNSUBSCRIBE.”
• Personal contact details are never shared or sold to third parties.

6. Non-Personal Information

Anonymous data such as click paths, referring pages, and aggregated statistics may be shared for analytical or business purposes. This information does not identify you personally.

7. Children’s Privacy

Services are not intended for individuals under the age of 13, and personal data is not knowingly collected from children.

8. Rights of Clients

Depending on your location, you may have certain data protection rights under laws such as GDPR (for EU residents) and CCPA (for California residents), including:

• The right to access and request a copy of your data.
• The right to request correction or deletion of your data.
• The right to opt out of data sales or certain marketing practices.

Requests can be made by contacting info@novasysllc.co.

9. Data Retention

Personal information is retained only as long as necessary to provide services or meet legal obligations.

10. Updates to Policy

This Privacy Policy may be updated at any time. Continued use of the website after changes are posted will constitute acceptance of the revised policy.

Refund Policy

• A refund may be requested only if no work has been started on the project.
• Once an initial draft has been created and the client has either approved it or requested revisions, no refund will be initiated, as services are considered in progress.
• Refunds will only be considered if service requirements cannot be met despite revisions.
• Once goods or services have been fully delivered and approved by the client, no refund will be initiated.
• Approved refunds may take 15 to 20 business days to process.